REHABILITATION CENTER FOR CHILDREN & ADULTS
PATIENT INFORMATION SHEET

WELCOME
The Board and Staff of the Rehabilitation Center for Children and Adults welcome you to our Center. While you are with us, we assure you of our utmost concern for your welfare. We hope you will be satisfied with our services and derive many benefits from the treatment you receive. The following information has been prepared to answer your questions about our program. Please do not hesitate to ask for additional information at any time.

ORGANIZATION, PURPOSE & SCOPE
The Rehabilitation Center for Children and Adults, Inc. is a private, not-for-profit organization whose purpose is to improve people’s physical function, communication and independence. The Center’s staff is involved in ongoing program evaluation, which promotes efficient and effective patient care. The Center is a not-for-profit 501(c)(3) organization supported by donations.

ADMISSION & DISCHARGE CRITERIA
Therapy may be by self-referral or by a physician referral. Any patient with a physical or speech disability, regardless of age or financial status, may be admitted for services. Discharge occurs when therapy goals are met or the maximum benefit has been achieved from skilled therapy services.

FEES
Fees are based on audited costs and are established by the Board of Governors Budget Committee.
Third parties, including Medicare, medical, liability or automobile insurance, are billed when applicable. Individuals needing fee adjustments may make arrangements with their Program Manager by providing appropriate documentation. Self & co-pays are due at the time of treatment.

NOTICE OF EXCLUSIONS FROM
MEDICARE BENEFITS (NEMB)
Medicare may pay for your therapy. Medicare does not pay for maintenance treatment. If you request therapy beyond Medicare coverage, you may continue by self-paying. For more information www.medicare.gov  or 1-800-Medicare.

HOURS OF OPERATION
The Rehabilitation Center is open 8:00 AM-4:30 PM Monday through Friday, except for Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. The Center is closed during a HURRICANE WARNING for the Palm Beach area.

SERVICES AVAILABLE
Services are provided by persons qualified according to the standards of their state licensing board. Most therapy is on an individual basis. Physical, Occupational and Speech Therapy and Preschool activities are the outpatient services available. A Program Manager is assigned to each person served and is responsible for their coordinated treatment. Persons served are encouraged to actively participate in decisions regarding their individual goal planning, prioritizing, implementation and evaluation of therapy by direct communication with their therapists. We reserve the right to refuse treatment to anyone who is intoxicated, obviously under the influence of drugs, or deemed abusive or behaving unreasonably.

SAFETY OF PATIENTS & PRIVACY NOTICE
Children and patients requiring assistance should be escorted by a companion while in the building. Companions or drivers should remain on the premises while the patient is being treated. A staff member should be present when patients are in treatment areas. Human rights, dignity, health, safety and well-being are promoted for all persons being treated with the same consideration, courtesy and respect. Prohibited are acts of abuse (physical, psychological, sexual), corporal punishment, exploitation, fright, humiliation and neglect. Patients have the right to all considerations, freedom of choice, confidentiality and information regarding their care. A Code of Ethical Conduct promotes and maintains the highest standards and addresses procedures for allegations of violations. Physical, electronic and procedural safeguards protect patient information.

ABSENCES/CANCELLATIONS/PROMPTNESS
Arriving late or unnecessarily canceling a scheduled appointment may deny treatment to another patient. After 3 cancellations without notice, therapy will be discontinued until referred again by the physician.

HOW YOU CAN HELP
If you have a suggestion that could help you or someone else we serve, please let us know by speaking with the staff directly, by phone 655-7266, fax 655-3269, e-mail info@rcca.org or mail, 300 Royal Palm Way, Palm Beach FL 33480.

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K form revised 10/05